Organizations that know how to sustain their success also know how to meet their customers’ expectations. They know how to fulfill requirements because they know how to control their processes, and how to ensure quality on a sustained basis. The results achieved by the successful implementation of these success factors are what allows these organizations to stand out from the competition.
More than one million organizations throughout the world make use of the internationally recognized ISO 9000 standard in order to control their own processes, and to improve their performance. The standard defines internationally applicable requirements for management systems in order to ensure the quality of products, services, design and development. A quality management system can help you identify opportunities; fulfill the requirements of customers, suppliers, and other stakeholders; optimized processes; and reduce costs at the same time.
ISO 900 is a family of standards for quality management systems. ISO 9000 is maintained by ISO, the international Organization for standardization and is administered by accreditation and certification bodies. The rules are updated, as the requirements motivate changes over time. ISO -9000 is an excellent tool for managing quality. Its core requirements have the same meaning worldwide. Although it is sometimes misinterpreted, audits by an outside registrar help to put it on the right track. ISO 9001:
2015 specifies requirements for a quality management system where the organization:
- Needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements and
- Aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
All requirements of ISO 9001:2015 are generic and are intended to be applicable to all organizations, regardless of type, size and product provided. Where any requirement(s) of ISO 9001:2015 cannot be applied due to the nature of an organization and its product, this can be considered for exclusion.
Where exclusions are made, claims of conformity to ISO 9001:2015 are not acceptable unless these exclusions are limited to requirements within Clause 7, and such exclusions do not affect the organization’s ability, or responsibility, to provide product that meets customer and applicable statutory regulatory requirements.
ISO 9001 benefits:
- Increased customer confidence and satisfaction
- Continuous improvement
- Clearly define responsibilities
- Foster employee motivation
- Minimize corporate risk
- Save time and operating costs
- Reduce waste
- Prevent errors instead of correcting them
- Improve corporate image
- Reduce information gaps