The process starts with the client’s needs and expectations. DQS Nigeria wants to learn about the client’s organization, its management system objectives, size, and types of operations. Together both parties will define objectives for the assessment and/or certification, including applicable standards and specifications.
DQS Nigeria will provide a detailed offer for assessment and certification services, tailored to individual client needs, based on the information provided initially. Upon acceptance of the offer, a written contract will specify all relevant deliverables as well as applicable assessment and certification criteria.
A Gap Assessment can serve as an initial service, identifying strengths and areas for improvement. For larger assessment and certification projects a project planning meeting provides a valuable opportunity for the client to meet the lead assessor and develop a customized assessment plan for all functions and locations involved. Both services are optional.
The certification process itself begins with the review and evaluation of system documentation, goals, results of management review, and internal audits. During this process, it will be determined whether the client’s management system is sufficiently developed and ready for certification. The assessor will explain areas of concern and coordinate any required activities to prepare for the on-site system assessment.
The Stage 2 Audit occurs after the successful Stage 1 Audit. The assigned audit team will assess the client’s management system at the place of production or service delivery. Applying defined management system standards and specifications, the audit team will evaluate the effectiveness of all functional areas as well as all management system processes, based upon observations, interviews, review of pertinent documents and records, and other assessment techniques. The audit result, including all findings, if any and opportunities for improvement will be presented to the client during the closing meeting. Required action plans will be agreed upon as necessary.
The independent certification function of DQS Nigeria. will evaluate the audit process and its results, and make an independent certification decision about the issuance of the certificate. The client receives an assessment report, documenting the assessment results. When all applicable requirements are fulfilled the client also receives the certificate.
Either semi-annually or at least once per calendar year, there will be an on-site audit of the critical components of the management system. Strengths, Opportunities for improvement, and findings if applicable will be identified, with a focus on continual improvement and sustained effectiveness.
Same as item 7 above in the following year. A management system certificate is valid for a limited period of time, frequently for a maximum of three years.
At the end of this cycle, a reassessment will be carried out to ensure the ongoing fulfillment of all applicable requirements. Subject to this fulfillment, a new certificate will be issued.